NDIS templates
NDIS conflict of interest policy template
Written by James, creator of BluetailPublished 26 October 2026
A conflict of interest happens when what is good for your business, or for a worker, could get in the way of what is best for a participant. This template sets out how you spot conflicts, declare them, record them and manage them, so participants' choices stay their own.
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82 registration documents pre-filled with your business name and logo. Preview every page free; $65 once to unlock the editable Word files.
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| Document | Conflict of Interest Policy |
|---|---|
| Part of the pack | Policies & procedures |
| Format | Editable Word file, pre-filled with your business name, ABN and logo |
| Cost | A full sample is free; your own editable copy is in the $65 pack |
What the template covers
The policy explains what a conflict of interest is, with common examples from disability support, and the particular conflicts in support coordination and plan management, such as recommending your own services. It sets the duty to identify and declare conflicts, with declarations when people start and at least once a year (including "nil" declarations), a Conflict of Interest, Gifts and Benefits Register, how conflicts are managed, the rules on gifts and benefits, responsibilities, and what happens if a conflict is hidden or mishandled.
Sections in the document
- Purpose
- What a conflict of interest is
- Common examples in disability support
- Support coordination and plan management conflicts
- The duty to identify and declare
- Recording conflicts - the register
- Managing conflicts
- Gifts and benefits
- Responsibilities
- If a conflict is not handled properly
Which NDIS rules it helps you meet
- Core Module 2.1 - Governance and Operational Management ("perceived and actual conflicts of interest are proactively managed and documented")
- Core Module 1.4 - Independence and informed choice (participants choose their own supports)
- The NDIS Code of Conduct - acting with integrity, honesty and transparency
Who needs it
Every registered provider is expected to manage conflicts of interest, and it matters most where one business offers several connected supports - for example support coordination alongside the supports it recommends.
Page one, free
This is the real document, filled in for an example business so you can see exactly what you get.
Example Provider Pty Ltd - Conflict of Interest Policy
ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026
Purpose
This policy explains how Example Provider Pty Ltd identifies, declares and manages conflicts of interest. Its goal is simple: to make sure every decision we make puts the participant first and protects their right to make their own choices about the supports and providers they use.
Managing conflicts well is part of working honestly and acting with integrity under the NDIS Code of Conduct, and it is expected by the NDIS Practice Standards - particularly where we deliver support coordination or plan management.
What a conflict of interest is
A conflict of interest happens when a personal, financial or other interest could influence - or could look like it influences - the way we support a participant or the advice we give them. A conflict can be:
- Actual - a real conflict exists right now.
- Potential - a conflict could arise in the future.
- Perceived - a reasonable person might think our judgement could be affected, even if it is not.
A conflict does not always mean someone has done something wrong. What matters is that we recognise it early, are open about it, and manage it so the participant is not disadvantaged.
Common examples in disability support
- A support coordinator or plan manager referring a participant to Example Provider Pty Ltd’s own services, or to a related business, without offering genuine alternatives.
- Recommending a product, service or another provider because of a referral fee, commission, kickback or other benefit to us.
- Offering or accepting gifts, money, hospitality or favours that could influence a decision.
- A dual relationship - for example supporting a participant who is also a friend, family member, neighbour or business associate of a worker.
- A worker having a financial interest in another organisation that we deal with on the participant’s behalf.
- Steering a participant toward choices that benefit Example Provider Pty Ltd rather than what best meets the participant’s needs and goals.
Support coordination and plan management conflicts
A particular conflict arises where Example Provider Pty Ltd provides support coordination or plan management AND also delivers (or is linked to) other supports the participant could buy. This is one of the most closely watched conflicts in the NDIS, because the participant relies on us for independent help to choose providers. Where this applies, Example Provider Pty Ltd will:
Read the whole policy before you decide
Download a complete sample of the Conflict of Interest Policy as a Word file, filled in with example details. No signup. Your own copy, pre-filled with your business name, ABN and logo, is one of the 82 documents in the $65 pack.
Before you use it
- List the conflicts that are real in your business, such as family members as workers or related businesses.
- Set your gifts and benefits limit and how gifts are recorded.
- Start the register now, even if your first entries are "nil" declarations.
- If you offer support coordination or plan management, say exactly how participants are offered a genuine choice of provider.
A template is a starting point. An auditor looks for a document that matches how your business really runs and evidence that you follow it, so read it through and change anything that isn't true for you.
Common questions
Do NDIS providers need a conflict of interest policy?
The Core Module expects perceived and actual conflicts of interest to be proactively managed and documented. A policy, regular declarations and a register are the usual way to show that.
What is a conflict of interest in support coordination?
When a support coordinator could benefit from the choices they help a participant make - for example, recommending supports their own organisation delivers. The policy sets out how participants are offered a genuine choice and how the conflict is declared and recorded.
Can I see the whole policy before buying?
Yes. A complete sample of this policy is free to download as a Word file, filled in with example details, with no signup. The editable version with your own business details is part of the $65 pack.
Related templates
- NDIS Code of Conduct template for providers and workers
- NDIS complaints management policy template
- NDIS participant handbook template (welcome pack)
The section list and page one are read from the current version of the document, so they match what you download. This page is general information to help you prepare for NDIS registration. It isn't legal or compliance advice and isn't affiliated with the NDIS Quality and Safeguards Commission or the NDIA.