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Example Provider Pty Ltd - Code of Conduct

ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026

Purpose

Example Provider Pty Ltd is committed to delivering safe, respectful and high-quality supports to people with disability. This Code of Conduct sets out the standards of behaviour we expect of everyone who works for or on behalf of Example Provider Pty Ltd - including employees, contractors, students and volunteers ("workers").

It is built on the NDIS Code of Conduct, which applies to all NDIS providers and workers under the National Disability Insurance Scheme Act 2013 and the NDIS Code of Conduct Rules. Following this Code is a condition of working with Example Provider Pty Ltd.

Who this Code applies to

• All employees of Example Provider Pty Ltd, whether full-time, part-time or casual.
• All contractors, sub-contractors and sole traders engaged by Example Provider Pty Ltd.
• Students on placement and volunteers.
• Management and any person involved in the governance of Example Provider Pty Ltd.

The eight elements of the NDIS Code of Conduct

The NDIS Code of Conduct requires that workers and providers, in providing supports and services to people with disability, must:

1. Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
2. Respect the privacy of people with disability.
3. Provide supports and services in a safe and competent manner, with care and skill.
4. Act with integrity, honesty and transparency.
5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
7. Take all reasonable steps to prevent and respond to sexual misconduct.
8. Not charge or represent that a higher price applies for the supply of goods to a person with disability than to a person without disability, unless the higher price is reasonably justified.

The sections below set out, in practical terms, what each element means for everyone who works for or on behalf of Example Provider Pty Ltd.

Service Agreement

Version 1.0 · Effective 1 June 2026 · Made under the National Disability Insurance Scheme

This Service Agreement is made between Example Provider Pty Ltd (ABN 12 345 678 901) ("the provider") and the participant named below ("the participant"). It is made for the purpose of providing supports to the participant under their National Disability Insurance Scheme (NDIS) plan. It explains the supports Example Provider Pty Ltd will provide and what both parties agree to.

You can contact Example Provider Pty Ltd about this agreement or your supports at any time: Sarah Mitchell, sarah@example.com.au, 0400 123 456.

[ Before signing, complete this agreement for the individual participant: their supports and prices (including any travel, non-face-to-face and cancellation amounts you will claim), the short-notice cancellation period, the start date and review date, the emergency and continuity arrangements, your contact and complaint details, and any other blank field. Delete any clause that does not apply to this participant. Store the signed agreement in the participant file in [your CRM]. ]

Participant details

Participant name: ________________

NDIS number: ________________

Date of birth: ________________

Address: ________________

Phone: ________________

Example Provider Pty Ltd - Incident Management Policy and Procedure

ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026

Purpose

This policy explains how Example Provider Pty Ltd identifies, manages, records and reports incidents that happen in connection with the supports we provide. Managing incidents well keeps participants safe, helps us learn and improve, and meets our obligations under the NDIS (Incident Management and Reportable Incidents) Rules 2018.

Our incident management system

Example Provider Pty Ltd has a written incident management system. As a minimum, it lets us:

• Identify incidents, including near misses.
• Record each incident promptly and accurately.
• Assess each incident, including whether it is a reportable incident.
• Manage and resolve the incident, with actions to reduce the risk of it happening again.
• Support and involve the people affected, including the participant, their family, carers and workers.
• Notify the NDIS Commission and any other body (police, work health and safety regulator, OAIC) where required.
• Review what happened and identify improvements.
• Continuously improve our supports and this system, and train workers in how it works.

What is an incident?

In line with the NDIS Commission's definition, an incident is any act, omission, event or circumstance that occurs in connection with providing supports or services to a participant, and that has, or could have, caused harm to the participant. An incident also includes acts by a participant that happen in connection with the provision of supports and that caused serious harm, or a risk of serious harm, to another person. Incidents include:

• Harm, or risk of harm, to a participant.
• Acts by a participant - in connection with the provision of supports - that caused serious harm, or risk of serious harm, to another person.
• Injury to a participant or worker.
• Errors (for example a medication error) or near misses.
• Property damage, or a participant going missing.

Reportable incidents