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Example Provider Pty Ltd - Code of Conduct

ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026

Purpose

Example Provider Pty Ltd is committed to delivering safe, respectful and high-quality supports to people with disability. This Code of Conduct sets out the standards of behaviour we expect of everyone who works for or on behalf of Example Provider Pty Ltd - including employees, contractors, students and volunteers ("workers").

It is built on the NDIS Code of Conduct, which applies to all NDIS providers and workers under the National Disability Insurance Scheme Act 2013 and the NDIS Code of Conduct Rules. Following this Code is a condition of working with Example Provider Pty Ltd.

Who this Code applies to

• All employees of Example Provider Pty Ltd, whether full-time, part-time or casual.
• All contractors, sub-contractors and sole traders engaged by Example Provider Pty Ltd.
• Students on placement and volunteers.
• Management and any person involved in the governance of Example Provider Pty Ltd.

The seven obligations

Everyone covered by this Code must, in providing supports and services to people with disability:

1. Respect individual rights to freedom of expression, self-determination and decision-making

• Support each participant to make their own choices and decisions, and respect those decisions.
• Give participants the information and time they need to make informed choices.
• Respect a participant’s right to take everyday risks and to live the life they choose ("dignity of risk").
• Never make decisions for a participant that they can make for themselves.

Service Agreement

This Service Agreement is made between Example Provider Pty Ltd (ABN 12 345 678 901) ("the provider") and the participant named below ("the participant"). It explains the supports Example Provider Pty Ltd will provide and what both parties agree to.

You can contact Example Provider Pty Ltd about this agreement or your supports at any time: Sarah Mitchell, sarah@example.com.au, 0400 123 456.

Participant details

Participant name: ________________

NDIS number: ________________

Date of birth: ________________

Address: ________________

Phone: ________________

Email: ________________

Representative / nominee (if any): ________________

Example Provider Pty Ltd - Incident Management Policy and Procedure

ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026

Purpose

This policy explains how Example Provider Pty Ltd identifies, manages, records and reports incidents that happen in connection with the supports we provide. Managing incidents well keeps participants safe, helps us learn and improve, and meets our obligations under the NDIS (Incident Management and Reportable Incidents) Rules 2018.

What is an incident?

An incident is any act, omission, event or circumstance that occurs in connection with providing supports or services to a participant, and that has, or could have, caused harm. It includes:

• Acts by a participant that happen in connection with the provision of supports and that caused harm or risk of harm to another person.
• Injury to a participant or worker.
• Errors (for example a medication error) or near misses.
• Property damage, or a participant going missing.

Reportable incidents

Some incidents are "reportable incidents" that must be notified to the NDIS Quality and Safeguards Commission. Reportable incidents are those that happen, or are alleged to have happened, in connection with the provision of supports, being:

1. the death of a participant;
2. serious injury of a participant;
3. abuse or neglect of a participant;
4. unlawful sexual or physical contact with, or assault of, a participant;
5. sexual misconduct committed against, or in the presence of, a participant, including grooming;
6. the use of a restrictive practice in relation to a participant that is unauthorised or not in line with a behaviour support plan.

Reporting timeframes