Code of Conduct

Example Provider Pty Ltd - Code of Conduct

ABN 12 345 678 901 · Version 1.0 · Effective 1 June 2026

Purpose

Example Provider Pty Ltd is committed to delivering safe, respectful and high-quality supports to people with disability. This Code of Conduct sets out the standards of behaviour we expect of everyone who works for or on behalf of Example Provider Pty Ltd - including employees, contractors, students and volunteers ("workers").

It is built on the NDIS Code of Conduct, which applies to all NDIS providers and workers under the National Disability Insurance Scheme Act 2013 and the NDIS Code of Conduct Rules. Following this Code is a condition of working with Example Provider Pty Ltd.

Who this Code applies to

• All employees of Example Provider Pty Ltd, whether full-time, part-time or casual.
• All contractors, sub-contractors and sole traders engaged by Example Provider Pty Ltd.
• Students on placement and volunteers.
• Management and any person involved in the governance of Example Provider Pty Ltd.

The eight elements of the NDIS Code of Conduct

The NDIS Code of Conduct requires that workers and providers, in providing supports and services to people with disability, must:

1. Act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
2. Respect the privacy of people with disability.
3. Provide supports and services in a safe and competent manner, with care and skill.
4. Act with integrity, honesty and transparency.
5. Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
7. Take all reasonable steps to prevent and respond to sexual misconduct.
8. Not charge or represent that a higher price applies for the supply of goods to a person with disability than to a person without disability, unless the higher price is reasonably justified.

The sections below set out, in practical terms, what each element means for everyone who works for or on behalf of Example Provider Pty Ltd.

1. Respect individual rights to freedom of expression, self-determination and decision-making

• Support each participant to make their own choices and decisions, and respect those decisions.
• Give participants the information and time they need to make informed choices.
• Respect a participant’s right to take everyday risks and to live the life they choose ("dignity of risk").
• Never make decisions for a participant that they can make for themselves.

2. Respect the privacy of people with disability